MakerBot Digitizer Manual do Utilizador descarregar pdf (Página 55)

55TROUBLESHOOTING + MAINTENANCE

TROUBLESHOOTING

PROBLEM SOLUTION

The camera feed does not

appear in the viewport on the

New Scan screen

1. Restart the MakerBot Digitizer, reboot your

computer and make sure the USB cable is

connected to both the computer and the

MakerBot Digitizer.

2. Choose Restart Background Service from

the Services menu to restart Conveyor, the

service that handles the MakerBot Digitizer’s

connection to your computer.

3. If the camera feed still does not appear,

contact MakerBot Support by emailing

support@makerbot.com

The point cloud does not build

during a scan

No points appearing in the viewport during a

scan is a sign that the camera is not gathering

any data. Check to ensure that the lasers are

projecting red light onto your object, and make

sure that the camera ﬁlter is positioned over the

camera lens.

If the lasers are functioning and the camera

ﬁlter is in the correct position, please

contact MakerBot Support by emailing

support@makerbot.com

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MakerBot Digitizer Manual do Utilizador Página 55